1. Please email Zenogram to request a refund and we will assign you a Return Authorization Number (RA#).
2. Mail your returned item to:
Zenogram Marketing Agency
Returns Department RA#
5101 Crowne Chase Parkway
Hoover, AL 35244
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.